Refund Policy Scope: Payment Gateway Transactions
It is important to note that this refund policy specifically pertains to fees paid through the payment gateway. 

Refund Policy Eligibility and Applicability:
This refund policy is valid only if it is applicable and at the discretion of Heraizen Technologies Private Limited and applies specifically to the fees paid by students to the institution through the designated payment gateway. This means that if students have made payments for courses, programs, or services offered by the institution using the payment gateway, they are eligible to request a refund under these two circumstances.

Technical Problem Refund:
In the event of a technical problem occurring during the payment process through the payment gateway, students are eligible for a refund.

• Provide details of the technical problem encountered during the payment process.
• Include relevant information such as transaction ID, date, and time of the payment.
• The department will investigate the issue and, if confirmed as a technical problem, initiate the refund process promptly.

Duplicate Payment Refund:
If a student unintentionally makes a duplicate payment through the payment gateway, the concerned department provides a refund for the duplicate transaction.

• Provide details of the duplicate payment, including transaction IDs, dates, and amounts.
• The department will verify the duplicate payment and initiate the refund process promptly.

Refund Timeframe:
The concerned department aims to process refund requests promptly. The specific timeframe for processing refunds may vary depending on factors such as the volume of requests and administrative procedures. However ,the  concerned department assures you that reasonable efforts are made to process refunds as quickly as possible.

Contact Information:
For any inquiries or further assistance regarding the refund policy, please contact the concerned department at payment gateway provided support email-id. The team will be happy to assist you and address any concerns you may have.